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ServiceNow CMDB Administrator
Job Description
- Lead the development and maintenance of the CMDB data model, ensuring it aligns with organizational needs and industry best practices
- Work closely with the solutions architect to validate that foundational data models align with the overall application roadmap
- Implement strong data management practices to ensure that the data stored in the CMDB is accurate, complete, and consistently maintained
- Ensure data quality by avoiding Configuration Item (Cl) duplication and maintaining all relevant CMDB integration information up to date
- Utilize ServiceNow Discovery and other tools to automate the population of the CMDB and reduce manual errors
- Work closely with proactive monitoring teams and any Cl discovery sources feeding into the CMDB
- Establish clear communication channels between relevant teams, end-users, and stakeholders, providing regular reports on service performance, incidents, changes, and improvement initiatives
- Maintain high standards for data security, ensuring that sensitive information is protected in line with internal policies and regulatory requirements
- Raise compliance to audit controls and ensure the CMDB supports critical incident and change processes
- Monitor the health of the CMDB using ServiceNow's health dashboard and other tools, addressing any issues related to Cl compliance
- Create and maintain reports for stakeholders, providing insights into the CMDB's status and performance
- Conduct regular health checks of the ServiceNow instance to ensure optimal performance and identify areas for improvement
- Stay updated with ServiceNow's latest features and releases, leveraging new functionality to enhance the CMDB's capabilities
- Proficiency in managing and configuring the ServiceNow platform, particularly the CMDB module
- ]Data Management:
- Strong knowledge of data management practices, including data quality, data integrity, and data modeling and CSDM data model
- Automation Tools:
- Experience with ServiceNow Discovery ITOM and other Discovery tools such as Dynatrace , understanding on how attributes are digested into the CMDB and Device classes.
- ITIL 4.x Certification is a Must (valid certification)
- ITIL certification is essential as it provides a framework for IT service management and ensures best practices in managing the CMDB
- ServiceNow Certified System Administrator (CSA): nice to have
- This certification validates your ability to manage and configure the ServiceNow platform
- ServiceNow Certified Implementation Specialist (CIS) - CMDB: nice to have
- This certification focuses specifically on implementing and managing the CMDB within ServiceNow
Meet Your Recruiter
Christopher Malcovish
Sr. Recruiter / Account Manager
As a Senior Technical Recruiter at Spirit Omega Staffing in Calgary, Alberta, I lead full-cycle recruitment for complex engineering and technology positions across multiple industries, with a strong emphasis on the oil and gas sector. With over 12 years of experience in talent acquisition and human resources, I bring a deep understanding of the unique workforce demands across sectors such as energy, biomedical, commercial property management, aerospace, and defense.
At Spirit Omega, I partner with hiring managers, C-suite leaders, and project stakeholders to deliver customized staffing solutions that align with business strategy and technical requirements. My expertise includes sourcing and securing high-caliber candidates for roles in software development, infrastructure, automation, mechanical and electrical engineering, and project management. I maintain and optimize applicant tracking systems (ATS), including Avature, and ensure a seamless candidate experience from outreach through onboarding.
I also work closely with immigration teams and third-party vendors to support workforce mobility and compliance in both Canadian and U.S. markets. A SHRM-CP certified professional, I hold a BA and MS in Human Resources Management and Services from Southern New Hampshire University.
My mission at Spirit Omega is to build diverse, qualified talent pipelines that fuel innovation and performance across the industries shaping our future — from energy and infrastructure to advanced technology and defense — with a special focus on oil and gas-related engineering roles that are critical to operational success and long-term sustainability.