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ServiceNow Systems & Integration Administrator
Job Description
- A ServiceNow Systems Administrator is responsible for managing and maintaining an organization's ServiceNow platform to ensure smooth operation, performance
- Core Technical Responsibilities
- Platform Administration: Maintain the health, performance, and integrity of the ServiceNow platform. User and Role Management: Manage user accounts, roles, and access controls.
- Incident, Problem, and Change Management: Support ITIL processes like Incident, Problem, Change, Request, and Release Management .
- CMDB Management: Maintain the Configuration Management Database (CMDB) and ensure data accuracy using Discovery tools.
- Customization and Configuration: Create and manage workflows, business rules, UI policies, client scripts, and custom applications.
- Integration Support: Assist with integrations between ServiceNow and other systems using APls and web services. Support ATF framework
- Minimum of 3 years of hand on experience solid understanding of CMDB
- Must possess great communication skills
- Flow Designer IntegrationHub Performance Analytics
- Familiar with ITSM/HRSD/SAM/HAM/ITOM/ITAM/SPM modules, must have exposure to multiple modules
- ServiceNow Platform Expertise: Understanding of core modules like Incident, Problem, Change, CMDB, and Service Catalog. Scripting: Proficiency in JavaScript is essential; knowledge of HTML, CSS, and AngularJS is a plus.
- Database Concepts: Familiarity with relational databases and data structures. ITIL Framework: Understanding of ITIL processes; ITIL certification is often a plus.
- Security and Access Control: Knowledge of roles, ACLs, and user permissions in ServiceNow. Integration Skills: Experience with REST/SOAP APls and third-party integrations
Meet Your Recruiter
Christopher Malcovish
Sr. Recruiter / Account Manager
As a Senior Technical Recruiter at Spirit Omega Staffing in Calgary, Alberta, I lead full-cycle recruitment for complex engineering and technology positions across multiple industries, with a strong emphasis on the oil and gas sector. With over 12 years of experience in talent acquisition and human resources, I bring a deep understanding of the unique workforce demands across sectors such as energy, biomedical, commercial property management, aerospace, and defense.
At Spirit Omega, I partner with hiring managers, C-suite leaders, and project stakeholders to deliver customized staffing solutions that align with business strategy and technical requirements. My expertise includes sourcing and securing high-caliber candidates for roles in software development, infrastructure, automation, mechanical and electrical engineering, and project management. I maintain and optimize applicant tracking systems (ATS), including Avature, and ensure a seamless candidate experience from outreach through onboarding.
I also work closely with immigration teams and third-party vendors to support workforce mobility and compliance in both Canadian and U.S. markets. A SHRM-CP certified professional, I hold a BA and MS in Human Resources Management and Services from Southern New Hampshire University.
My mission at Spirit Omega is to build diverse, qualified talent pipelines that fuel innovation and performance across the industries shaping our future — from energy and infrastructure to advanced technology and defense — with a special focus on oil and gas-related engineering roles that are critical to operational success and long-term sustainability.