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Technical Business Systems Analyst – Content Management (Audit & Assurance)
Job Description
Employment Type: Full-time, Contract/Permanent
- Requirements Gathering & Backlog Management:
Document complex business and technical requirements, manage and prioritize the product backlog. - Content & System Analysis:
Utilize your understanding of content management systems (CMS) and structured authoring tools (e.g., DITA Open Toolkit, RWS Tridion, Adobe) to support system integration and optimization. - Data Analytics & Reporting:
Analyze data from CMS platforms, develop meaningful KPIs, and generate insights using advanced Excel skills. - Quality Assurance & UAT:
Review test plans, support user acceptance testing (UAT), validate system functionality, and prioritize resolution of issues. - Agile Delivery Support:
Participate in Agile/Scrum ceremonies, collaborate with cross-functional teams, and assist with refining user stories and sprint planning. - Communication & Stakeholder Management:
Translate complex technical concepts into clear, actionable insights for diverse stakeholders and support collaborative engagement across teams.
- Education:
Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience). - Experience:
- 2+ years as a Technical Business Systems Analyst or similar role.
- Hands-on experience with CMS platforms and structured authoring systems (e.g., RWS Tridion Docs, DITA Open Toolkit, Adobe, WordPress).
- Exposure to Agile and Scrum methodologies; experience using Azure DevOps and/or Jira.
- Understanding of Generative AI, including chatbots and prompt engineering, is an asset.
- Prior experience working with content management systems within a Big 4 audit environment is highly preferred.
- Technical Skills:
- Proficiency in HTML, Excel (advanced functions), and basic Azure concepts.
- Familiarity with APIs, pipelines/build processes, and data visualization tools.
- Strong analytical and problem-solving skills with the ability to manage multiple initiatives simultaneously.
- Hybrid – Toronto/GTA candidates only.
While the role offers remote flexibility, candidates are expected to attend occasional in-person meetings at the Toronto office.
Meet Your Recruiter
Christopher Malcovish
Sr. Recruiter / Account Manager
As a Senior Technical Recruiter at Spirit Omega Staffing in Calgary, Alberta, I lead full-cycle recruitment for complex engineering and technology positions across multiple industries, with a strong emphasis on the oil and gas sector. With over 12 years of experience in talent acquisition and human resources, I bring a deep understanding of the unique workforce demands across sectors such as energy, biomedical, commercial property management, aerospace, and defense.
At Spirit Omega, I partner with hiring managers, C-suite leaders, and project stakeholders to deliver customized staffing solutions that align with business strategy and technical requirements. My expertise includes sourcing and securing high-caliber candidates for roles in software development, infrastructure, automation, mechanical and electrical engineering, and project management. I maintain and optimize applicant tracking systems (ATS), including Avature, and ensure a seamless candidate experience from outreach through onboarding.
I also work closely with immigration teams and third-party vendors to support workforce mobility and compliance in both Canadian and U.S. markets. A SHRM-CP certified professional, I hold a BA and MS in Human Resources Management and Services from Southern New Hampshire University.
My mission at Spirit Omega is to build diverse, qualified talent pipelines that fuel innovation and performance across the industries shaping our future — from energy and infrastructure to advanced technology and defense — with a special focus on oil and gas-related engineering roles that are critical to operational success and long-term sustainability.