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Technical Writer - SOP (Writer/Analyst)
Job Description
- Collaborate with stakeholders across departments to gather business requirements and process details.
- Review, assess, and improve existing SOPs for clarity, accuracy, and effectiveness.
- Develop, document, and implement a comprehensive SOP framework and templates tailored to organizational needs.
- Create new SOPs as needed, ensuring consistency, completeness, and compliance with best practices.
- Define and implement a process for regular review, updating, and version control of SOPs.
- Facilitate workshops and interviews with subject matter experts to capture detailed process information.
- Train staff on SOP usage and importance and provide guidance on process documentation.
- Stay current on industry best practices and regulatory requirements related to process documentation and SOP management.
- Ensure SOPs are easily accessible and understandable to all relevant staff.
- Track and report on SOP compliance and adoption metrics.
- Proven experience writing and managing standard operating procedures in a business or technical environment.
- Exceptional written and verbal communication skills.
- Strong ability to analyze business processes and translate them into clear, actionable documentation.
- Experience developing documentation frameworks, templates, and governance processes.
- Ability to facilitate meetings, interviews, and workshops with cross-functional teams.
- High attention to detail and commitment to accuracy.
- Experience with documentation management systems or knowledge bases is a plus.
- Process improvement or quality management certifications (e.g., Six Sigma, Lean, ISO) are a plus.
Meet Your Recruiter
Christopher Malcovish
Sr. Recruiter / Account Manager
As a Senior Technical Recruiter at Spirit Omega Staffing in Calgary, Alberta, I lead full-cycle recruitment for complex engineering and technology positions across multiple industries, with a strong emphasis on the oil and gas sector. With over 12 years of experience in talent acquisition and human resources, I bring a deep understanding of the unique workforce demands across sectors such as energy, biomedical, commercial property management, aerospace, and defense.
At Spirit Omega, I partner with hiring managers, C-suite leaders, and project stakeholders to deliver customized staffing solutions that align with business strategy and technical requirements. My expertise includes sourcing and securing high-caliber candidates for roles in software development, infrastructure, automation, mechanical and electrical engineering, and project management. I maintain and optimize applicant tracking systems (ATS), including Avature, and ensure a seamless candidate experience from outreach through onboarding.
I also work closely with immigration teams and third-party vendors to support workforce mobility and compliance in both Canadian and U.S. markets. A SHRM-CP certified professional, I hold a BA and MS in Human Resources Management and Services from Southern New Hampshire University.
My mission at Spirit Omega is to build diverse, qualified talent pipelines that fuel innovation and performance across the industries shaping our future — from energy and infrastructure to advanced technology and defense — with a special focus on oil and gas-related engineering roles that are critical to operational success and long-term sustainability.