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ServiceNow Developer

Toronto, ON M5H 0A9

Employment Type: Contract Industry: Information Technology Job Number: 55384682 Pay Rate: $60-70 / hour

Job Description

Location: Toronto, ON
Work Hours: 37.5 hrs/wk – 7.5 hrs/day
Resume Submission Deadline: April 10, 2026
 
Key Responsibilities
 ServiceNow Development & Feature Release Support
  • Design, develop, configure, and enhance ServiceNow solutions in alignment with architecture and platform standards
  • Support end to end feature delivery, including development, unit testing, deployment support, and post release stabilization
  • Implement enhancements, fixes, and configuration changes based on business and release requirements
  • Ensure adherence to ServiceNow best practices, coding standards, and governance guidelines
Operations & Maintenance (O&M)
  • Provide ongoing O&M support to ensure ServiceNow platform stability and availability
  • Troubleshoot, analyze, and resolve incidents, defects, and service requests within defined SLAs
  • Perform root cause analysis for recurring issues and recommend corrective and preventive actions
  • Support platform upgrades, patching, and routine maintenance activities
Stakeholder & Business Support
  • Work closely with business stakeholders to understand requirements
  • Provide technical support and guidance to product owners and stakeholders
  • Participate in requirement clarification, solution validation, and user support activities
 Global Collaboration & Delivery
  • Collaborate effectively with offshore team to coordinate development, testing, and support activities
  • Support delivery across the North American time zone, ensuring effective communication and handoffs
  • Contribute to knowledge sharing and documentation to support distributed team operations
Documentation, Quality & Governance
  • Maintain technical documentation, configurations, and operational runbooks
  • Participate in code reviews, defect triage, and release readiness activities
  • Support continuous improvement initiatives
 Qualifications
  • At least 5 years of ServiceNow experience, including custom development, configuration.
  • At least 2 years of ServiceNow GRC/IRC experience.
  • ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services.
  • Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow.
  • Experience with customize ServiceNow UI and Service Portal through use of UI pages, CMS, CSS and Service Portal widgets.
  • Working knowledge of integrations and migrations.
  • Deep understanding of ITIL.
  • Working understanding of ServiceNow administration settings and deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
  • Comfort working in an agile environment with constant feedback and interaction with the team and ability to work under high pressure.
  • Demonstrated ability to troubleshoot technical issues.
 
Spirit Omega is committed to a diverse and inclusive workplace. We welcome applications from anyone, including members of Indigenous peoples, Women, visible minorities, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.
 
Looking for more opportunities? Check out our website at jobs.spiritomega.com
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Michele Healey

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